Refund Policy
Last updated: September 2026
This policy explains how refund requests for VPNBW subscription services are handled and applies to monthly subscriptions and data packages. Before submitting a request, check your payment record and order details in your account. This policy and the Terms of Service together explain the rules governing service transactions.
Refund Window and Eligibility
You may request a full refund without giving a reason within 7 days of your first payment. Submit your request through a ticket associated with your account so the first payment and order can be verified. Monthly subscriptions reset their data each month on the activation date; data packages remain valid until used and never expire. Both order types may qualify under the first-payment condition, and you do not need to explain how you used the service to request a refund without giving a reason.
Check the refund window against the time your payment was completed, not when you opened the page or created your account. Keep your ticket and payment receipt after submitting your request so the order can be verified during processing.
Other Requests and Account Reviews
Orders outside the refund window for a first payment are not covered by the full refund commitment described above. Subsequent renewals, separately purchased data packages, and requests to calculate a refund based on unused data should also be treated separately from the first-payment commitment. If you believe an order involves a duplicate payment, billing error, or service delivery issue, you can still submit a ticket with the details. VPNBW will review the payment record and the order in question.
Requests involving data use beyond the package limit, account violations of the Terms of Service, or disputed order ownership require a review of the relevant records. A screenshot or verbal description alone is not enough to determine the outcome. This review does not change the commitment that applies to requests meeting the first-payment refund window.
How to Apply and What to Include
Sign in to the user panel, go to Tickets, select the relevant order, and state that you are requesting a refund. To help locate the records, provide your account username, order details, payment time, payment method, and a verifiable payment receipt. If your request concerns a duplicate payment or billing error, describe the relevant order and the specific issue in the same ticket so separate transactions are not confused.
Do not submit your account password or complete payment account credentials in a ticket. If you already have a ticket, add any materials to that ticket. If the support team needs to verify more details, they will tell you through the ticket which order information to provide. Whether a request falls within the refund window is determined by the verified payment record.
Refund Method and Timing
Once a request is approved, refunds are generally processed through the original payment method. For payments made through Alipay or WeChat Pay, check the refund status in the original transaction record. There may be a delay between the payment provider processing the refund and the funds appearing in your account; refer to the payment provider for the latest status. This policy does not guarantee a specific arrival time. If the transaction status has not updated for an extended period, provide the order details in the original ticket for further review.
Keep the original transaction record while your refund is being processed, and do not rely solely on changes to your account balance to determine whether the funds have been returned. If the original payment method cannot complete the refund, verify the next steps through your ticket. Do not send funds to unverified payment details.
USDT Payment Differences
USDT transactions use a different refund process from Alipay and WeChat Pay, so the automatic return process for the original payment method does not apply. For a refund request involving USDT, provide the relevant order and a verifiable transaction record in your ticket. If the return address needs to be confirmed, verify the network and address with the support team in the ticket before proceeding. On-chain transactions usually cannot be reversed once submitted, so do not use an unconfirmed address for a refund.
USDT receipt status depends on transaction confirmations on the relevant network and the recipient's records; check the transaction record for progress. Regardless of payment method, submit refund requests through an account ticket. VPNBW does not collect payment receipts or refund addresses on this page.